FAQs

Warranty and Returns:

  1. Do your tattoo machines include a warranty?

    • Yes, they do! Our EZ Tattoo machines are made in China and include a one-year warranty on all parts. If your machine breaks within one year of purchase, please send it along with your proof of purchase.

  2. How to return the defective/faulty/broken product?

    • If you find a defect in our products, all our new tattoo equipment can be returned within 7 days of purchase. Before you return the defective product to us, we ask you to take a video to show the detailed information about the defective product. After clarification, we will provide the delivery address for you to return the goods.

  3. How long can my warranty last?

    • From the date of purchase, we provide 3, 6, or 12 months warranty for our different type products.

  4. How and why do I lose the warranty?

    • If your device is damaged due to negligence or opened by unauthorized persons/personnel, you will lose the warranty.

  5. What will happen to my warranty after repair?

    • On all replacement parts, you will get a new 6-month warranty. However, wearing parts are not included.

  6. What if I try to repair the equipment myself?

    • If you try to repair the machine yourself, the warranty will be void. Sign after you estimate the cost, and the equipment repair fee will be charged. It is strongly recommended not to repair the machine yourself.

Contact Information:

  1. How do I contact EZTATTOOUSA?

    • please contact: 

      info@gotattoosupply.com

  2. Payment and Order Processing:

    • We provide Western Union, Bank Wire Transfer, and PayPal for transactions. You can get detailed information about payment methods through our customer service (info@gotattoosupply.com).

  3. How long will it take to receive my order?

    • Except during peak season, we usually need 1-2 working days to process your order. Shipping times vary depending on the destination.

  4. How do I cancel my order?

    • You can always log in to your account on our website and check the status of your order. If the order is still being processed, you can contact our customer service to cancel the order. If the order is completed, we will be very sorry, because the order can no longer be canceled.

  5. What is the shipping cost to my country?

    • After you continue to check out on our website, the shipping cost will always be displayed. For your reference, the shipping cost depends on the size and weight of the order.

  6. What is the status of my order?

    • You can always check your status to understand your order processing process. The state can be divided into 3 stages: Pending, Processing, and Completion.

  7. What if I send my order to the old address after moving?

    • If you have relocated, the customer is responsible for contacting the courier and ensuring that they have your current address in a timely manner so that they can forward it to your new address. If the given address matches the shipping label, EZ TATTOOUSA is not responsible for packages delivered to the wrong address.

Repair Process:

  1. Where is my device repaired?

    • Normally, your machine will be fixed directly by EZTATTOOING in mainland China. Therefore, our competent staff will guarantee you the best results. Please send your device to: 4/F Building 7 (7 Dong) No.289 Fahua North Road, Jinyi New District, JinHua 321036 ZheJiang China.

  2. How can I help speed up the repair process?

    • You can fill out the complete repair form, add a detailed description of the problem (video is great), and then choose a fast and reliable transportation tool to speed up the repair.

  3. Why did I not receive the email from EZ about the repair process?

    • The email we sent may have entered your spam folder. This may be the result of your personal settings for the mailbox. In this case, please accept the message from us in your mailbox, or save our email address in your contacts.

  4. Who can I contact if I have any questions about the repair status?

Shipping and Delivery:

  1. Can you ship to P.O BOX?

    • Sorry, we cannot ship to P.O. boxes.

  2. Do I need to sign on the machine?

    • For the convenience of our customers, we do not need to sign on delivery. All packaging comes with tracking and delivery confirmation.

Technical Information:

  1. What is the correct voltage to run the EZ machine?

    • The correct voltage is the voltage required for your technique, stroke and regulation. Generally, the voltage of EZ machines is lower than other machines. We recommend 5 to 9 volts, depending on the type of work you want to perform.

  2. What is the best power source for EZ TATTOO machines?

    • We recommend using EZTATTOO products, but any high-quality power supply made of high-quality components is suitable. A cleaner current will ensure better performance and maintain machine life.

Order Placement:

  1. What is the best way to place an order?
    • The best way to order is through the EZ Tattoo website, or you can still order through the website of an authorized distributor. You can also find a reseller in your country.